UDS PRIVACY POLICY

We Universal Delivery Solutions Ltd (UDS) are committed to protecting your privacy and promise to collect, process and use your data safely and securely when you use the UDS App or website. Our Privacy Policy tells you how we do this and what your rights are. Any personal data processed in line with our Privacy Policy is controlled by us, as the data controller.

Transparency –We will always tell you what data we’re collecting about you and how we use it. We only share your data

with trusted partners and will never sell your data.

Secure – We are committed to always follow industry best practices to ensure your data is stored safely and securely. We protect the confidentiality, accuracy and availability of the information we collect about you.

Control – We will always give you control over the marketing you receive from us. You can choose the types of messages you receive and whether you want to stop receiving marketing communications by calling or emailing us at info@udsww.com

INFORMATION WE COLLECT ABOUT YOU

HOW WE USE YOUR DATA


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HOW WE USE YOUR PERSONAL DATA

WHY WE USE YOUR PERSONAL DATA


REGISTRATION

WE USE YOUR PERSONAL AND CONTACT INFORMATION TO REGISTER YOU AS A NEW USER. WE COLLECT FINANCIAL INFORMATION IF YOU REGISTER PAYMENT CARD INFORMATION TO YOUR ACCOUNT OR SET UP DELIVERIES BY DIRECT DEBIT AS WELL AS . VAT, COMPANY REG NUMBERS AND POSSIBLE DEFERMENT ACCOUNTS


NECESSARY FOR THE PERFORMANCE OF A CONTRACT WITH YOU. BOOKING COLLECTIONS AND DELIVERIES. NECESSARY FOR COMPLIANCE WITH A LEGAL OBLIGATION AND COMPLIANCE WITH HMRC TO EXECUTE THE SERVICE EFFICIENTLY.


ELIGIBILITY

FOR EXAMPLE, WHEN YOU SET UP YOUR ACCOUNT WE HAVE AN AUTOMATED PROCESS IN PLACE TO VERIFY THAT THE DETAILS YOU PROVIDE ARE CORRECT AND TO VERIFY ARE A UK OR ISLE OF MAN RESIDENT WHEN IMPORTING TO THE UK. DEFERMENT ACCOUNTS AND VAT NUMBER


NECESSARY FOR COMPLIANCE WITH A LEGAL OBLIGATION AND COMPLIANCE WITH HMRC TO EXECUTE THE SERVICE EFFICIENTLY.


VERIFICATION

WE MAY REQUIRE COPIES OF DOCUMENTS TO VERIFY THE IDENTITY OF THE PRODUCTS YOU SEND WHERE WE ARE REQUIRED BY LAW TO

PROVIDE ASSISTANCE OR IN ORDER TO COMPLY


NECESSARY FOR COMPLIANCE WITH A LEGAL OBLIGATION AND COMPLIANCE WITH LOCAL AUTHORITIES.



WITH ANY REQUEST YOU MAY MAKE REGARDING A UDS ACCOUNT.



MAKING A BOOKING

WE USE THE PERSONAL AND CONTACT INFORMATION PROVIDED BY YOU AND THE TRANSACTION DETAILS ABOUT YOUR PURCHASES, TO PROVIDE OUR LOGISTICS SERVICES AND OTHER SERVICES TO YOU INCLUDING AIR FREIGHT, CARGO, TRAIN RAIL AND SEA FREIGHT.


NECESSARY FOR THE PERFORMANCE OF A CONTRACT WITH YOU. WE MAY SHARE THIS WITH REGULATED PARTNERS SUCH AS DHL, TNT, MAERSK ETC.


MANAGING YOUR ACCOUNT

WE USE YOUR BUSINESS AND CONTACT INFORMATION, FINANCIAL INFORMATION, AND TRANSACTION DETAILS ABOUT YOUR UDS PURCHASES, TO MANAGE YOUR UDS ACCOUNT, TO CONTACT YOU IF YOU HAVE ANY ISSUES, NEED UPDATES OR REQUIRE URGENT CONTACT IN ORDER TO COMPLETE THE DELIVERY EFFICIENTLY.


NECESSARY FOR THE PERFORMANCE OF A CONTRACT WITH YOU.


COMMUNICATING WITH YOU

WE USE THE PERSONAL AND CONTACT INFORMATION PROVIDED BY YOU, COPIES OF YOUR COMMUNICATIONS WITH US AND, IN SOME CIRCUMSTANCES, TRANSACTION DETAILS, TO MANAGE OUR RELATIONSHIP WITH YOU. FOR EXAMPLE:

TO NOTIFY YOU ABOUT CHANGES TO OUR ACCOUNT TERMS OR PRIVACY POLICY

TO COMMUNICATE WITH YOU IN RESPONSE TO ANY QUERY, REQUEST OR COMPLAINT YOU MAY HAVE INCLUDING BY EMAIL AND TELEPHONE AND IN WEB CHAT WHETHER RELATING TO ANY DELIVERIES THAT YOU HAVE FROM US OR OTHERWISE.


NECESSARY FOR THE PERFORMANCE OF A CONTRACT WITH YOU.

NECESSARY TO COMPLY WITH A LEGAL OBLIGATION. NECESSARY FOR OUR LEGITIMATE INTERESTS (TO KEEP OUR RECORDS UPDATED AND TO STUDY HOW CUSTOMERS USE OUR SERVICE).



STAFF TRAINING

WE USE COPIES OF YOUR COMMUNICATIONS WITH US VIA OUR CRM SYSTEM (INCLUDING VOICE RECORDINGS IN SOME CASES) IN ORDER TO TRAIN OUR STAFF.


NECESSARY FOR OUR LEGITIMATE INTERESTS (TO ENSURE THAT WE ARE ABLE TO PROVIDE THE BEST SERVICE TO YOU).


ONLINE BILLING AND INVOICE INFORMATION

BILLING IS ACCESSIBLE FROM YOUR LOGIN ACCOUNT. THESE ARE THERE TO GIVE YOU FULL TRANSPARENCY OF HISTORIC BOOKINGS, AIR WAY BILLS AND DELIVERY’S. ALL YOUR HISTORIC INVOICES ARE ALSO LOCATED IN YOUR ACCOUNT AND PROTECTED BY YOUR UNIQUE LOGIN AND PASSWORD


WE DO NOT USE THIS DATA AND IT IS THERE PURELY FOR THE USE OF YOU THE CUSTOMER.


MARKET RESEARCH

WE MAY USE THE PERSONAL AND CONTACT INFORMATION YOU HAVE PROVIDED TO ASK YOU TO TAKE PART IN MARKET RESEARCH OR A SURVEY.

WE ALSO USE THE RESULTS OF ANY SURVEYS OR MARKET RESEARCH THAT YOU UNDERTAKE TO IMPROVE OUR SERVICE, OUR APP, OR OUR WEBSITE.


NECESSARY FOR OUR LEGITIMATE INTERESTS (TO ASSESS AND IMPROVE OUR SERVICE AND BUSINESS).


TECHNICAL ISSUES

IF YOU CONTACT US ABOUT AN ISSUE, WE MAY USE TECHNICAL INFORMATION, AND PERSONAL AND CONTACT INFORMATION TO ADMINISTER AND PROTECT OUR BUSINESS AND THIS WEBSITE (INCLUDING TROUBLESHOOTING, DATA ANALYSIS, TESTING, SYSTEM MAINTENANCE, SUPPORT, REPORTING AND HOSTING OF DATA).


NECESSARY FOR OUR LEGITIMATE INTERESTS (FOR RUNNING THE UDS, THE PROVISION OF ADMINISTRATION AND IT SERVICES, SECURITY AND FRAUD PREVENTION). NECESSARY TO COMPLY WITH A LEGAL OBLIGATION.


EXPERIENCE

WE USE INFORMATION ABOUT YOUR USE OF OUR APP OR WEBSITE, TOGETHER WITH TECHNICAL INFORMATION ABOUT YOUR DEVICE AND (IN SOME

CIRCUMSTANCES) YOUR PERSONAL AND CONTACT


NECESSARY FOR OUR LEGITIMATE INTERESTS (TO ENSURE THAT YOU ARE SHOWN RELEVANT CONTENT BASED ON



INFORMATION, AND OTHER RELEVANT INFORMATION THAT WE RECEIVE FROM YOU OR THIRD PARTIES (INCLUDING AGGREGATED INFORMATION THAT WE COMBINE WITH YOUR PERSONAL DATA), TO DELIVER RELEVANT WEBSITE CONTENT AND OTHER DIRECT MARKETING TO YOU, AND TO MANAGE THE DELIVERY OF THAT CONTENT.

FOR EXAMPLE, WE MAY AUTOMATICALLY DISPLAY RELEVANT ADVERTISEMENTS TO YOU BASED ON YOUR USE OF OUR WEBSITE.

YOUR USE OF OUR APP OR WEBSITE AND UDS LTD BOOKINGS YOU HAVE MADE).


ADDRESS BOOK

WE USE THE INFORMATION IN YOUR ADDRESS BOOK TO CONTACT THE CONSIGNEE OR CONSIGNOR OF YOUR SHIPMENT. THESE ADDRESSES ARE STORED ON YOUR ACCOUNT AND ARE LIMITED TO ONLY YOUR ACCESS WHEN NOT IN USE. THE EMAIL ADDRESSES IN THE ADDRESS BOOK IS USED TO INFORM THE RECIPIENT OF A PENDING DELIVERY AND THE SENDER OF THE TRACKING OF THAT DELIVERY


SOMETIMES THESE DETAILS HAVE TO BE UPDATED AND WE CONTACT THE NECESSARY PARTY IN ORDER TO MAKE YOUR DELIVERY EFFICIENTLY.


ADVERTISING EFFECTIVENESS

WE USE INFORMATION ABOUT YOUR USE OF OUR WEBSITE AND, IN SOME CIRCUMSTANCES, CONTACT INFORMATION ABOUT YOU, TO MEASURE OR UNDERSTAND THE EFFECTIVENESS OF THE LOGISTIC CHANNELS WE SERVE TO YOU.

NECESSARY FOR OUR LEGITIMATE INTERESTS (TO DETERMINE HOW EFFECTIVE ADVERTISING IS IN ORDER TO IMPROVE ADVERTISING, ITS RELEVANCE AND IN ORDER TO FULFIL CONTRACTS WE HAVE WITH OUR MARKETING DEPARTMENT).


ANALYTICS

WE USE INFORMATION ABOUT YOUR USE OF OUR APP OR WEBSITE AND TECHNICAL INFORMATION, INCLUDING ABOUT YOUR DEVICE OR WHERE YOU ARE ACCESSING OUR APP OR WEBSITE FROM, TO

OPTIMISE OUR SERVICE AND TO IMPROVE OUR APP, WEBSITE, SERVICES, DIRECT MARKETING,

NECESSARY FOR OUR LEGITIMATE INTERESTS (TO MEASURE THE INTERACTIONS WITH OUR WEBSITE, TO DEFINE TYPES OF CUSTOMERS OF UDS SERVICES, TO KEEP OUR WEBSITE UPDATED AND RELEVANT, TO DEVELOP OUR BUSINESS AND TO INFORM OUR MARKETING STRATEGY).



USER RELATIONSHIPS, BEHAVIOUR PROFILING AND EXPERIENCES.



ACCOUNT HOLDERS

IF YOU BOOK WITH A UDS AIR WAY BILL, WE MAY USE YOUR PERSONAL AND CONTACT INFORMATION TO CONTACT YOU TO ARRANGE SUPPORT SHOULD A PROBLEM ARISE.


NECESSARY FOR OUR LEGITIMATE INTERESTS (TO DEVELOP OUR SERVICE AND TO MANAGE OUR LOGISTICS TEAM AND SERVICES).


PUBLICITY

WE MAY USE YOUR PERSONAL AND LIMITED CONTACT INFORMATION IN ANY PUBLICITY MATERIALS PROVIDED THAT YOU HAVE GIVEN YOUR CONSENT.


ONLY WITH YOUR CONSENT.


REGULATORY COMPLIANCE

WE MAY USE YOUR PERSONAL AND CONTACT INFORMATION, FINANCIAL INFORMATION, INFORMATION ABOUT ANY TRANSACTION BETWEEN YOU AND US, INFORMATION ABOUT YOUR USE OF THE APP OR WEBSITE, OR TECHNICAL INFORMATION, TO ENABLE US TO COMPLY WITH OUR LEGAL AND REGULATORY OBLIGATIONS. THESE INCLUDE REPORTING AGGREGATED DATA TO THE HMRC, FOR PROTECTION MEASURES, AND TO ALLOW US TO PROVIDE ANY INFORMATION TO THE HMRC AS WE ARE REQUIRED TO.


NECESSARY TO COMPLY WITH A LEGAL OBLIGATION.


FRAUD PREVENTION

WE MAY USE YOUR PERSONAL AND CONTACT INFORMATION, FINANCIAL INFORMATION, INFORMATION ABOUT ANY TRANSACTION BETWEEN YOU AND US, INFORMATION ABOUT YOUR USE OF THE APP OR WEBSITE, OR

TECHNICAL INFORMATION, IN ORDER TO UNDERTAKE ANALYSIS FOR THE PURPOSES OF


NECESSARY TO COMPLY WITH A LEGAL OBLIGATION. NECESSARY FOR OUR LEGITIMATE INTERESTS (TO ENSURE THAT TRANSACTIONS AND INTERACTIONS WITH US ARE NOT FRAUDULENT).



IDENTIFYING AND DEALING WITH ANY FRAUD OR FRAUDULENT ACTIVITY.



WE MAY USE YOUR PERSONAL AND CONTACT



INFORMATION, FINANCIAL INFORMATION,



INFORMATION ABOUT ANY TRANSACTION

NECESSARY TO COMPLY WITH A LEGAL OBLIGATION.

QUERIES

BETWEEN YOU AND US, INFORMATION ABOUT YOUR USE OF THE APP OR WEBSITE, OR

NECESSARY FOR OUR LEGITIMATE INTERESTS (TO RESPOND TO YOU AND TO DEAL WITH ANY REQUEST YOU


TECHNICAL INFORMATION FOR THE PURPOSE OF

MAY HAVE).


DEALING WITH ANY REQUEST, COMPLAINT OR



QUERY FROM YOU.



We use your personal data to create aggregated data sets. You are not identifiable from that aggregated data and it is not considered personal data. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

DO WE USE YOUR PERSONAL DATA FOR DIRECT MARKETING

We send you marketing communications through a number of different channels and via our advertising partners such as MailChimp and exhibitions we may have met you at. You will receive direct marketing by email if you have opened a UDS account through our website and have either consented to receive such email marketing during account registration, and/or have not asked us to stop sending direct marketing by email to you.

HOW TO OPT OUT OF DIRECT MARKETING

You can opt out from receiving direct marketing communications and notifications from us at any time. There are several ways you can do this:

If you are unhappy with our processing of your personal data, you have the right to complain to the Information

Commissioner’s Office (ICO) at any time. The ICO’s contact details are available here: https://ico.org.uk/concerns/. We would, however, appreciate the chance to deal with any concerns before you approach the ICO, so please contact the Data Protection Officer by email in the first instance.

COOKIES

We use cookies and similar technologies to recognise you, your browser and your device. We also allow carefully selected third parties to use cookies, pixels and ad tags while you are browsing our website and using our app. These

collect information about your browsing habits and usage and allow us to show you relative information while you are browsing our website and other sites on the internet. All of our advertising cookies used are described in the cookie list below. There are four main types of cookies and technology. Here's how and why we use them:

STRICTLY NECESSARY COOKIES

These are cookies that are required for the operation of our website and app. Without these cookies, you will not be able to use some functionality on our website and app, such as signing into your account.

PERFORMANCE COOKIES

These cookies collect information about how you use our website or app and help us improve the way our website and app work by making it easier for you to navigate to and complete various tasks.

FUNCTIONALITY COOKIES

These cookies allow us to identify whether you are logged into your UDS account and to remember choices you make and your preferences, in order to improve your experience of our website and app. Below is a list of our main partners that may place cookies, pixels or other similar technology on your browser or device when visiting our website and app:

MANAGE YOUR COOKIES

For more information about cookies, how to opt out and the steps you can take to protect your privacy on the internet, go to http://www.youronlinechoices.com/uk/ – the guide to online behavioral advertising and privacy. This website is operated by the Internet Advertising Bureau, the industry body for online advertising. On here you'll find information about how behavioral advertising works, how to opt out, further information about cookies and the steps you can take to protect your privacy on the internet. If you'd prefer to restrict, block or delete cookies from our website, you can do so in your browser settings. If you choose to disable cookies, then please note that this may limit the way you use our Website. For example, you may have to re-enter information that would have ordinarily been stored as a cookie.

HOW TO CONTROL COOKIES ON YOUR DESKTOP

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